Shipping & Delivery
Shipping Cost
Free shipping on all orders.
How Long Does It Take?
In-Stock Items
Order Processing and Pick-Up
-Most in-stock products are processed within 3-5 business days.
-Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day.
-After processing, the package is picked up and shipped by a trusted carrier like the DPD. Once your order ships, you will receive an automated email with your tracking details.
Delivery
-E-Bikes: Expected delivery within 5-10 business days, depending on your location.
-E-Scooters: Shipped from China, with an estimated delivery time of 60-80 business days, depending on your location.
-Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Pre-Order Items
Total shipping time is calculated by adding the estimated shipping date on the product page to the standard delivery time for your region.
Important Reminder
Please retain the original packaging and the materials within it for at least 30 days after receiving your package to for any potential repairs or returns.
What to Do If There Is a Shipping Issue?
Delayed or Missing Packages
If your package doesn’t arrive within the estimated shipping time or any items are missing, contact our support team at service@fiido.com within a week of the estimated delivery date.
Returned Packages
If your package is returned to the sender, we’ll investigate right away. We need to confirm it has been returned to our overseas warehouse before we can re-ship it to you. Please note that if your package is returned because it wasn’t picked up on time or the address was incorrect, we may charge extra for redelivery or processing a refund.
Email Says Delivered, But No Package
Please email service@fiido.com within 3 calendar days of the notification with your order details. We’ll help start an investigation with the shipping provider. If the issue isn’t reported within 3 days, the shipping provider won’t be able to investigate or compensate for the lost package.
Delivery Times and Fees by Destination
| Product Type | Warehouse | Destination |
Delivery Time for In-Stock Items
|
Delivery Time for Pre-Orders
|
Shipping Cost | Remarks |
| E-bikes | Europe | Austria Italy Belgium Latvia Bulgaria Lithuania Croatia Luxembourg Czechia Netherlands Denmark Poland Estonia Portugal Finland Romania France Slovakia Germany Slovenia Greece Spain Hungary Sweden Ireland |
Ireland 7~15 Business days
Others 5~9 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping Restrictions: Products can only be shipped to countries within the EU. Delivery is not available to outlying islands. |
|
|
CA |
CA |
7~10 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
|
Only the Fiido X, M1 Pro, and T1 models are available for shipping to Canada at this time. |
| E-bikes | UK | England, Scotland, Wales. |
4~6 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Isle of Man; Channel Islands (Jersey and Guernsey); Northern Ireland. |
| E-bikes | USA (Western) | Cities in Western USA |
3~5 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Hawaii; Alaska; Puerto Rico. |
| E-bikes | USA (Eastern) | Cities in Estern USA |
3~5 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
FREE |
Shipping is not available to these locations: Hawaii; Alaska; Puerto Rico. |
|
E-scooters Q1/Q1S |
China | EU/UK/US |
60~80 days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
|
Free Shipping to the EU, US, UK and CA. |
| Accessories | China | EU/UK/US |
15~25 Business days |
For pre-orders, please check the estimated delivery date on the product page. In some cases, we can arrange for earlier delivery—please contact us at service@fiido.com to inquire.
|
$5~$10 |
Some remote areas may not be covered. |
Understanding Estimated Delivery Dates
Most items are delivered on time as scheduled. However, there may be instances where packages are delivered slightly later than expected, or, in rare cases, experience longer delays.
In online shopping, delivery times can fluctuate due to the nature of logistics, and we hope you understand this. Logistics is subject to various uncertainties, so the arrival time provided by the carrier is usually an estimate. The actual delivery times can change due to factors such as weather conditions, capacity constraints, warehouse processing times, and other variables.
Additionally, delays may occur during high-demand periods such as mega sales events, product launches, or restocks.
In case of a delay, we’ll do our best to speed up the delivery and keep you posted with the latest updates.
Deliveries to Remote Areas
Delivery to remote locations may take longer, and the estimated time will depend on your address and carrier availability.